Job Description

Hillsides is dedicated to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy. 


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Perform tasks related to Patients' Rights such as release of information, notice of action forms, maintain lobbies at clinics for certifications, and other patients' rights duties as assigned.
  • Oversight of progress notes and approval within designated programming
  • Conduct and support chart reviews as assigned
  • Perform timely filing and scanning as assigned
  • Report compliance issues to QA Clinical Managers and QA Director
  • Assist QA Director, QA Clinical Managers, QA Coordinator, and QA Specialists with special projects or assignments as needed
  • Assist in county/ state Bids and Proposals
  • Assist QA Department in maintaining compliance with regulations regarding the governing bodies of Community Care Licensing (Title 22), Counsel on Accreditation (COA), Medi-Cal Certification, Li censure, Accreditation, and contract compliance
  • Provide program support as needed
  • Assist with contract compliance corrective action plans
  • Participate in audit preparation
  • Attend meetings as assigned
  • Assist in Welligent Activities
  • Provide on going communication to staff regarding documentation
  • Track quality control requirements in appropriate computer database(s)
  • Attend staff quality assurance meetings
  • Prepare and submit detailed reports as needed
  • Prepare for staff meetings and record meeting minutes as needed
  • Copy documents as needed
  • Relieve front desk receptionist as needed
  • Other duties as required


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manuals and office documents
  • Ability to speak a language other than English if required 

Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others - including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 10 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook), data/electronic records program in use, and other applications related to billing of services
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required




  • Regularly work indoors in a variety of environments
  • Potential exposure to blood born pathogens


  • High school diploma
  • Minimum 2 years to 4 years office/secretarial experience
  • Experience with DMH & Medi-Cal Documentation preferred
  • Valid California drivers license and personal vehicle insurance acceptable to Hillsides' insurance carrier


Every employee has the opportunity and responsibility to participate in one or more activities each year that support the continuous quality improvement (CQI) of Hillsides' programs & services.  Activities might involve membership on a CQI committee or work group, service as a peer reviewer, data collection for CQI and evaluation purposes, completion of CQI questionnaires and surveys or participation in focus groups, or other activities as identified by CQI committees or work groups.


Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.


This position performs tasks that may involve exposure to blood, body fluids, or tissues.  All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

Hillsides is an Equal Opportunity Employer