Job: Program Navigator and Community Resources Coordinator

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Job Description

Hillsides is a premier provider dedicated to improving the overall well-being and functioning of vulnerable children, youth, and their families. We provide high quality care, advocacy, and innovative services that promote safe, permanent environments where young people can thrive.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

  • Carries out mission, vision and values established by the President/CEO and Board of Directors;
  • Facilitate and coordinate on-going workshops, parenting groups, fatherhood groups, and community resource events;
  • Responsible for day to day coordination of program activities;
  • Provide case navigation to walk-ins, DCFS referrals, and internal referrals;
  • Schedule project classes and activities, coordinate of client enrollment;
  • Provide Quarterly and Annual reports to Program Director;
  • Provide Parenting Groups Facilitation (3 - 10 weeks group series;)
  • Conduct intakes on parents participating in case navigation services;
  • Maintain weekly notes and monthly reports on parents participating in program activities or groups ;
  • Conduct training activities for staff and clients;
  • Participate in staff, program planning, and management planning meetings;
  • Manage yearly budget for program supplies/equipment and outreach/event funds for families;
  • Conduct internal audit of client files;
  • Coordinate case reviews, UR reviews with internal programs;
  • Meets regularly with Program Director for assistance in managing assigned duties, as well as, for individual professional development;
  • Develop and promote a culturally competent, supportive and respectful environment in which to serve children and their families;
  • Must have the ability to nurture respectful relationships with clients, children and must be sensitive to the clients’ cultural and socioeconomic characteristics;
  • Collaborate with members of Los Angeles County Service Area 7 Children’s First Collaborative to create comprehensive, strength-based, child abuse and neglect prevention programs that are inclusive of existing formal and informal partnerships with community agencies and stakeholders and designed to achieve the following programmatic goals and outcomes:
    1. Reduce social isolation through the development of healthy communities and social/interpersonal connectedness.
    2. Increase economic opportunities and development.
    3. Increase access to and utilization of beneficial services activities, resources, and supports.
  • The Prevention and Aftercare Program design is an integrated, braided set of activities, resources, services and supports all of which contribute to increases in family and community protective factors associated with decreasing County entry/reentry rates and with an overall reduction in child abuse and neglect.
  • Performs other duties as assigned by supervisor.


Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from staff, children, and the general public
  • Ability to read, analyze and interpret office documents
  • Ability to observe and follow Hillsides policies relating to confidentiality

Mental/Interpersonal Skills and Abilities:

  • Excellent customer service skills
  • Good knowledge of English, grammar, spelling and punctuation.
  • Ability to type accurately and proficiently.
  • Ability to set up and maintain filing systems.
  • Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Demonstrated ability to respond to a wide range of inquiries in a tactful and courteous manner.
  • Demonstrated ability to perform duties with minimal supervision and to exercise greater judgment.
  • Excellent organizational abilities

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard approximately 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work including administrative, clerical and office machine operation

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook and PowerPoint)
  • Able to operate standard office equipment, including fax machines, photocopier machines, calculators, adding machines, postage machine, personal computers and terminals


  • Regularly work indoors in a variety of environments
  • Potential exposure to blood borne pathogens

Education/ Experience / Skills

  • Bachelor’s Degree required or four years or more experience as a Parenting facilitator and community originator or
  • 2 years experience of supervision or coordinating experience in children or family services with emphasize of engaging families services;
  • Bilingual (English /Spanish)/Bicultural preferred;Good oral and written communication skills (English and Spanish) proficiency preferred;
  • Strong problem solving and conflict resolution skills;
  • Great attitude and people skills; and
  • Ability to work with diverse communities (ethnic, substance abuse, immigrants); Team player.

Special Requirements

  • Must have a reliable automobile for use on the job (mileage to be reimbursed);
  • Valid California Driver License;
  • State required automobile insurance coverage;
  • Subject to a criminal background check prior to employment;
  • Class 3 Driver's License ,Good driving record; and
  • TB clearance, to be renewed every two years.


Every employee has the opportunity and responsibility to participate in one or more activities each year that support the continuous quality improvement (CQI) of Hillsides’ programs & services. Activities might involve membership on a CQI committee or work group, service as a peer reviewer, data collection for CQI and evaluation purposes, completion of CQI questionnaires and surveys or participation in focus groups, or other activities as identified by CQI committees or work groups.



Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.



This position performs tasks that may involve exposure to blood, body fluids, or tissues. All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Medical insurance   
  • Dental insurance   
  • 401k   
  • Paid time off (PTO)   
  • Long term disability   
  • Life insurance   
  • Competitive salary   
  • Supportive work environment

Hillsides has embarked upon implementing and embedding Trauma Informed Care (TIC) principles throughout the organization. Candidates should be aware that all employees are involved in the implementation and the practice of Trauma Informed Care within the organization.

Hillsides is an Equal Opportunity Employer


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