Job: Program Manager (FSP)

This posting has expired and is no longer available.

Job Description

Hillsides is a premier provider dedicated to improving the overall well-being and functioning of vulnerable children, youth, and their families. We provide high quality care, advocacy, and innovative services that promote safe, permanent environments where young people can thrive.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  • Provide coordination of clinical service delivery activities for the FSP program or
  • Oversee all FSP staff and is responsible for the achievement of FSP objectives
  • Maintain program productivity records and generate periodic reports regarding program activity
  • Oversee and manage FSP slots and assist in assigning cases to therapists and subcontracted therapists
  • Interacts with the subcontracting agencies with the community at large and with other programs, and funding sources in a manner that facilities and enhances the operation of FSP and Hillsides as a whole
  • Attend monthly to bimonthly DMH IMPACT meetings
  • Collaborate and manage subcontractor relationships
  • Provides staff with weekly individual and group supervision, consultation and resources regarding clients or other matters related to the delivery of services, as well as administrative and personnel matters. Conducts a bimonthly FSP staff meeting to discuss referrals, clinical matters and administrative matters in regards to adherence of FSP contract
  • Ensure that all clinical staff provide a specific amount of direct services with regard to prevailing workload standards and program goals
  • Attend and participate in Family Resource Centers meetings, including staff, in-service, clinical conferences, training retreats, supervisory training seminars, and COA related committees and task force groups as needed
  • Provide supervision to pre-licensed/waivered staff, in accordance with rules and regulations of the Board of Behavioral Science Examiners or the Board of Psychology
  • Provide clinical and support staff with relevant training, supervision and feedback, which will allow staff to perform their specific tasks effectively
  • Provide minimal direct services to FSP clients; maintain client files in accordance with contract requirements
  • Available for 24 hour 7 day a week crisis support for staff for 1 entire week every 4 months
  • Budgetary responsibility for the program including salaries, expenditures, and future projected needs
  • Be available on-call to clinicians by phone, may be required to go out into the field
  • Other duties as required



Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients, office personnel, other employees and the general public
  • Ability to read, analyze and interpret manuals and office documents
  • Ability to speak a language other than English a plus

Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 25 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required


  • None


  • Regularly work indoors or outdoors in a variety of environments
  • Potential exposure to blood borne pathogens


  • Doctorate or Master’s Degree in a mental health related field plus three years of experience in an appropriate and relevant setting
  • Licensed for 2 years preferred and is qualified to provide clinical supervision to MSW’s and MFT interns
  • Knowledge of DMH paperwork, coordinated services and rehabilitative MHS in California highly desirable
  • Demonstrated ability to supervise staff & provide leadership
  • Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides’ insurance carrier


Every employee has the opportunity and responsibility to participate in one or more activities each year that support the continuous quality improvement (CQI) of Hillsides’ programs & services. Activities might involve membership on a CQI committee or work group, service as a peer reviewer, data collection for CQI and evaluation purposes, completion of CQI questionnaires and surveys or participation in focus groups, or other activities as identified by CQI committees or work groups.


Hillsides practices Trauma Informed Care (TIC) principles which recognizes the signs, symptoms, and widespread impact of trauma; Employees are asked to comprehensively integrate knowledge of Trauma Informed Care into policies, procedures, and practices with the goal to prevent re-traumatization which promotes healing of families, youth, individuals, and communities.


This position performs tasks that may involve exposure to blood, body fluids, or tissues. All Hillsides employees are offered the opportunity to receive the Hepatitis B vaccination series.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Medical insurance   
  • Dental insurance   
  • 401k   
  • Paid time off (PTO)   
  • Long term disability   
  • Life insurance   
  • Competitive salary   
  • Supportive work environment

Hillsides has embarked upon implementing and embedding Trauma Informed Care (TIC) principles throughout the organization. Candidates should be aware that all employees are involved in the implementation and the practice of Trauma Informed Care within the organization.

Hillsides is an Equal Opportunity Employer

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