Job: On Call Program Manager

This posting has expired and is no longer available.

Job Description

Hillsides is a premier provider dedicated to improving the overall well-being and functioning of vulnerable children, youth, and their families. We provide high quality care, advocacy, and innovative services that promote safe, permanent environments where young people can thrive.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

Competitive salary

  • Supportive work environment

  • 401 k with no wait period, 5% employer match cap and no vesting schedule

  • Cell phone allowance for applicable positions



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

The essential functions include:

  •  Highly skilled clinical practitioner who demonstrates active self-awareness, maintains impeccable boundaries and can manage stressful situations
  • Possesses crisis communication and clinical stabilization techniques consistent with the agency’s trauma informed care philosophy
  • Practice consistent with code of ethics related to safeguarding individual’s rights, using temporary psychiatric holds as the last means of intervention to ensure the individual’s safety
  • Ensure the successful resolution of a psychiatric emergency including closing the feedback loop with the caregiver/family and treatment team on what to expect after the crisis has been resolved
  • Will be available to respond to all crisis calls from FRC division during business and after hours. Will provide phone coordination and clinical support to staff
  • Provide in person crisis response and LPS assessment to all clients in FRC as well as FSP clients, 24 hours 7 days a week. Complete LPS (5585, 5150) hold application as needed
  • Complete all applicable DMH documentation and submit within the 24 hour timeline
  • Attend and participate in FRC meetings, including FRC management meeting and FSP meetings as needed
  • Coordinate and facilitate LPS committee meetings for updates
  • Will assist Intake department with assessments as needed
  • Will consult with clinical and supervisory staff to ensure continuity of care
  • Other duties as required


 Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from clients,  office personnel, other employees and the general public
  • Ability to read, analyze and interpret manuals and office documents
  • Ability to speak a language other than English a plus

    Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Ability to respond effectively to sensitive inquiries or complaints
  • Maintain a high level of ethical and professional standards in accordance with agency and community policy 

Physical Skills and Abilities:

Ability to talk or hear in order to give and receive information and instructions

  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 50% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 25 pounds

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft WORD, Excel, and Outlook) and data/electronic records program in use
  • Able to use telephone, office copier, calculator, fax machine, computer printer and scanner, or other equipment as required


  • Doctorate or Master’s Degree in a mental health related field plus three years of experience in crisis oriented program (FSP, Wraparound, residential, or similar program)
  • Must be licensed and registered with the BBS or Board of Psychology
  • Knowledge of DMH paperwork, coordinated services and rehabilitative MHS in California highly preferred
  • LPS certified required
  • Bilingual in Spanish preferred
  • Demonstrated ability manage crisis and provide leadership
  • Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides’ insurance carrier

Hillsides is an Equal Opportunity Employer

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