Job: Office 365 Administrator

This posting has expired and is no longer available.

Job Description

Hillsides is dedicated  to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Competitive salary
  • Supportive work environment
  • Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  • Dental insurance 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Long-term disability 100% employer paid 
  • Flexible Spending Account with $500 roll-over limit    
  • 401 k with no wait period, 5% employer match cap and no vesting schedule
  • 12 paid holidays per year
  • Generous time off policy accruing up to 22 paid days in a year for new employees
  • Opportunity to ear BBS CEUs
  • Employee Assistance Program

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

 

    • Support all Office 365 products through strong technical and analytical skills, excellent communication skills with impressive staff interaction, and good problem-solving skills
    • Serve as an agency collaborator with a focus on developing new workflows, data gathering methods, and requirements documentation
    • Write and curate concise, staff facing content as it pertains to the use and management of the Office 365 suite
    • Manage organization wide adoption, use, and maintenance of centralized Office 365 document library and any related document enhancement requests
    • Prioritize, troubleshoot, and act as primary point of contact and support for Office 365 issues and requests
    • Collaborate with other IT staff as it may pertain to Office 365 user accounts and user management
    • Implement, support and oversee Sharepoint content libraries, forms, and workflows
    • Lead development, distribution and administration efforts as they pertain to PowerApps and related apps/functions
    • Serve as the lead advocate and administrator for Microsoft Groups, Skype for Business, and other Office 365 apps/services as they are released
    • Define and administer content lifecycle tasks and policies (such as archiving content, routine content, review and holding stakeholders accountable for maintaining said content per regulations)
    • Supports Director of Data Services with ad hoc projects and requests
    • Supports IT department in service tickets and acts as team leader of tickets as they pertain to Office 365, data warehousing, and business intelligence
    • Support in administration of all client related databases within the agency, hosted and in-house
    • Support Director of Data Services in helping agency to realize and utilize potential of business intelligence software, i.e., internal reporting, iDashboards and Office 365 to support program and operations activities and initiatives
    • Support staff through training, documentation, and problem resolution
    • Maintain confidentially, privacy, and security requirements
    • Maintain quality service by establishing and enforcing organization standards
    • Maintain professional and technical knowledge by attending educational workshops
    • Ad hoc reporting and projects as required
    • Any other assignments as requested by Hillsides management

SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS:

 

Communication Skills and Abilities:

  • Ability to read, analyze and interpret manuals and office documents
  • Provide continuous updates to the Data Services Director related to Office 365 and Sharepoint projects, issues, and goals
  • Effective oral and written communications skills sufficient to write comprehensive reports and policies, study and interpret contract documents.
  • Maintains and extends strong and positive relationships with internal customers

 

     Mental/Interpersonal Skills and Abilities:

  • Ability to define problems, gather, transcribe and post data, analyze, synthesize and classify information, and draw valid conclusions
  • Ability to work independently and with others – including other employees, clients and members of the public in face-to-face and telephonic contexts and make mature business decisions
  • Ability to multi-task, establish priorities and manage time, meet deadlines and perform duties under time constraints
  • Ability to anticipate needs and be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Maintain a high level of ethical and professional standards in accordance with Agency policy and legal requirements

 

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard up to 90% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work on a laptop or other computer equipment
  • Lift and/or move up to 30 pounds

 

ADDITIONAL DUTIES & RESPONSIBILITIES:

  • Work with team members for any application development, network plans, trouble-shooting, implementations and changes on the database servers.
  • Maintain archived data
  • Regularly attend and participate in meetings throughout the agency
  • Visit and support remote sites as needed
  • Produce technical documentation
  • Provide day-to-day support to IT team, external partners, and staff as required
  • Actively participate in county and industry workgroups and annual conferences

WORK ENVIRONMENT:

  • Regularly work indoors in a variety of environments and locations
  • Potential exposure to blood borne pathogens 

EDUCATION, EXPERIENCE & CERTIFICATES

  • Minimum requirements include a Bachelor’s degree
  • Strong understanding of Microsoft Office 365 suite and related applications
  • Experience with basic web development including HTML, CSS, and Javascript
  • Experience with Sharepoint based web-forms, particularly Nintex FormsSome experience or knowledge of SQL, database structure/design, and/or willingness to learn
  • 3 to 5 years of experience in behavioral/mental health industry with knowledge of clinical workflows, theories, principles and practices
  • Advanced Microsoft Excel, or related spreadsheet applications, ability
  • Experience in project management, workflow analysis and/or requirements gathering
  • 2 to 3 years experience with technical applications, support and administration of web-based software systems and/or databases
  • Valid California Driver’s License, driving record and personal vehicle insurance acceptable to Hillsides’ insurance carrier

Hillsides is an Equal Opportunity Employer

 

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