Job: IT Dispatch Coordinator

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Posted: 11/14/2017

Job Status: Full Time

Job Description

Hillsides is dedicated  to healing children and young adults, strengthening families, and transforming communities through quality comprehensive services and advocacy.

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Competitive salary
  • Supportive work environment
  • Medical insurance  with a $10 premium per paycheck for employee only coverage plan
  • Dental insurance 100% employer paid for HMO employee only coverage plan
  • Life and AD&D insurance 100% employer paid up to two times the annual salary
  • Long-term disability 100% employer paid 
  • Flexible Spending Account with $500 roll-over limit    
  • 401 k with no wait period, 5% employer match cap and no vesting schedule
  • 12 paid holidays per year
  • Generous time off policy accruing up to 22 paid days in a year for new employees
  • Opportunity to ear BBS CEUs
  • Employee Assistance Program

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

The essential functions include:

  • Coordinate and dispatch IT requests in ticket queue
  • Track open tickets and response/resolution times
  • Act as a liaison between staff and technicians for status updates
  • Field urgent requests to IT and dispatch technicians as needed
  • Coordinate meeting requests and rooms setups with technicians
  • Maintain technician/site calendar
  • Track IT inventory including but not limited to desktops, laptops, printers, Internet hot spots and SIM cards
  • Responsible for tracking of equipment for on-boarding/off-boarding of staff, ensuring timely delivery or receipt
  • Responsible for procurement and approval tracking
  • Provide administrative and clerical support
  • Assist in agency wide communication to staff via email and/or RAVE alerts
  • Assist in purchasing and tracking of deliveries
  • Maintain tracking of software licenses and IT contracts
  • Provide data entry support as needed
  • Other duties as required

SKILLS AND ABILITIES REQUIRED TO PERFORM THE ESSENTIAL JOB FUNCTIONS: 

Communication Skills and Abilities:

  • Ability to effectively present information and respond to questions from staff, children, and the general public
  • Ability to read, analyze and interpret office documents
  • Ability to observe and follow Hillsides policies relating to confidentiality
  • Ability to speak a language other than English 

Mental/Interpersonal Skills and Abilities:

  • Excellent customer service skills
  • Excellent telephone skills
  • Good knowledge of English, grammar, spelling and punctuation.
  • Ability to type accurately and proficiently.
  • Ability to work independently and with others – including other employees, clients and members of the public -- in face-to-face and telephonic contexts
  • Ability to multi-task, establish priorities and manage time
  • Ability to be flexible and adapt to changing work demands
  • Maintain high level of concentration and attention to detail for extended periods of time
  • Demonstrated ability to respond to a wide range of inquiries in a tactful and courteous manner.
  • Demonstrated ability to perform duties with minimal supervision and to exercise greater judgment.
  • Excellent organizational abilities 

Physical Skills and Abilities:

  • Ability to talk or hear in order to give and receive information and instructions
  • Ability to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to use computer keyboard and/or switchboard approximately 90% of the day
  • Visual acuity, ability to adjust focus and peripheral vision for work including administrative, clerical and office machine operation 

Equipment and Computer Software Skills and Abilities:

  • Computer literate (basic working knowledge of Microsoft Word, Excel, and Outlook and PowerPoint)
  • Able to operate standard office equipment, including switchboard, fax machines, printers, photocopier machines, calculators, adding machines, postage machine, personal computers and terminals
  • Able to operate phone systems including walkie-talkie, cell phones, and Direct Connect

WORK ENVIRONMENT:

  • Regularly work indoors in a variety of environments
  • Potential exposure to blood borne pathogens

EDUCATION, EXPERIENCE, CERTIFICATES & TRAINING

  • High School Diploma or equivalent
  • Valid California drivers license, driving record and personal vehicle insurance acceptable to Hillsides’ insurance carrier

Hillsides is an Equal Opportunity Employer

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