Job: Intake & Program Operations Assistant

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Job Description

Hillsides is a premier provider dedicated to improving the overall well-being and functioning of vulnerable children, youth, and their families. We provide high quality care, advocacy, and innovative services that promote safe, permanent environments where young people can thrive.

 

In exchange for your skill and experience, Hillsides offers an excellent benefits package, which includes:

  • Competitive salary

  • Supportive work environment

  • Medical insurance  with a $10 premium per paycheck for employee only coverage plan

  • Dental insurance 100% employer paid for HMO employee only coverage plan

  • Life and AD&D insurance 100% employer paid up to two times the annual salary

  • Long-term disability 100% employer paid 

  • Flexible Spending Account with $500 roll-over limit    

  • 401 k with no wait period, 5% employer match cap and no vesting schedule

  • 12 paid holidays per year

  • Generous time off policy accruing up to 22 paid days in a year for new employees

  • Cell phone allowance for applicable positions

  • Employee Assistance Program

Job Duties and Responsibilities

Intake

  • Carries out mission, vision and values established by the President/CEO and         Board of Directors;

  • Assists with all requests for placement by screening incoming calls in accordance with organization’s policies and procedures and on schedule to be determined with Supervisor;

  • Assists with placement decisions by providing requested information to Intake Coordinator;

  • Participates in rotation of after hours intake services;

  • Assists with maintenance of placement log, weekly and monthly reports and other relevant paperwork;

  • Provides data entry as required by internal systems;

  • Maintains communication with referring agencies;

  • Participates in departmental and agency meetings; and

  • Performs other duties as assigned.

Job Requirements

Program Operations

  • Answers incoming calls to the administration line and serves as initial contact to individuals entering the facility;

  • Timely opens files for new placements and closes files for foster children, youth and resource parents no longer served by the Organization;

  • Prepares and maintains home studies/adoptions files;

  • Manages and responds to facility and equipment needs; and

  • Performs other duties as assigned by supervisor. 

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform the job successfully.

  • AA degree or minimum 5 years related experience in customer service, program administration, office administration/management, and/or or combination thereof

  • Bilingual spoken and written English/Spanish preferred

  • Strong customer service orientation, good written and oral communication

  • Willingness to work evenings and weekends according to an on-call schedule or as directed by supervisor

  • Ability to work collaboratively with colleagues and external stakeholders

  • "Can do" attitude and  team oriented

  • Active listener able to remain calm, gracious and professional in fast-paced and pressured human service environment

  • Sensitive to needs and concerns of resource parents and placement workers

  • Detail oriented, dependable and organized

  • Ability to prioritize and manage multiple tasks at once efficiently

  • Strong computer skills in Microsoft Office including but not limited to, excel, word, outlook calendar, power point); ability to quickly and accurately learn electronic record keeping systems.

 

  Hillsides is an Equal Opportunity Employer

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